What if my device develops a fault?

In most cases, we find that majority of issues that customer face can simply be addressed by visiting our the manufacturer’s support pages or our troubleshooting section.

If you think your product may be faulty, please contact our technical support team, as they are more likely be able to diagnose and resolve the issue for you.

If you believe one of your devices has been delivered in a damaged condition, please refer to its respective section in the Technical Guide section for tips on getting it up and running.

Should this not work, all kits and devices come with manufacturer warranty and we will be more than happy to replace faulty devices under the following conditions ;

  • Confirmed faulty products will be replaced like-for-like. Unfortunately we are unable to apply a credit to your account
  • Return courier fees will be also covered by us at our cost
  • Should returned items deemed as faulty are proven upon inspection to be either in working conditions and/or damaged due to misuse and/or not found to be in a suitable state for return, we will return them to you at your cost
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