SEND US YOUR QUERY.

Our location is
Felwood International FZCO Lobby 9
Office 132 Jebel Ali Free Zone
P. O. box 261695 Dubai U.A.E
TEL. 04 881 9002
[email protected]

FAQS

FAQs

Can I return my kit or devices for a refund?

Hubs and devices sold by HomeIQ are subject to our standard returns policy. In our effort to keep prices competitive and pass on savings to our customers, we do not offer a refund on products once purchased through our website. Please Refer to HomeIQ Return Policy for more information.

Do you support Windows or Blackberry?

The current platform supports iOS, Android, Windows. There is currently no App for Blackberry.

Where can I find out what devices work with my smarthome system?

In general our Hub will support any Z-wave certified smart device. Third party developed plug-ins are also available for some non-standard devices. Please refer to manufacturer’s website for compatible devices that have been added.

Should you find a device that is not supported by the system interface, please let us know and we will try to advice a temporary plug in.

Should I return the entire kit if one component is defective?

No. Please contact us at [email protected] to help troubleshoot your device to ensure that the problem cannot be resolved through either documentation currently available on our website or remote support facility provided by most manufacturers.

If, after that process, a component is determined to be defective, you will be sent specific instructions on how to return the device back to us.

Please note that we do not accept non pre-authorised returns delivered to our office. Any item sent will be regretfully returned back to you.

Can I access the Hub interface from my computer or mobile web?

Yes. Unlike other Wifi based systems you can access the interface through your PC or any other device

What are scenes?

Scenes are a simple way to program your devices to work together automatically based on pre-set triggers, such as location or activity. For example, trigger your water shut off valve to close should a leak be detected

What if my device or Hub develops a fault?

In most cases, we find that majority of issues that customer face can simply be addressed by visiting our the manufacturer’s support pages or our troubleshooting section.

If you think your product may be faulty, please contact our technical support team, as they are more likely be able to diagnose and resolve the issue for you.

If you believe one of your devices has been delivered in a damaged condition, please refer to its respective section in the Technical Guide section for tips on getting it up and running.

Should this not work, all kits and devices come with manufacturer warranty and we will be more than happy to replace faulty devices under the following conditions ;

  • Confirmed faulty products will be replaced like-for-like. Unfortunately we are unable to apply a credit to your account
  • Return courier fees will be also covered by us at our cost
  • Should returned items deemed as faulty are proven upon inspection to be either in working conditions and/or damaged due to misuse and/or not found to be in a suitable state for return, we will return them to you at your cost
Can I have multiple users on my account or give access to my devices?

Yes. You can give access to specific devices to other users. You determine who has access and which products they can access. As the master account user, you can add, edit, or remove their access at any time. If you delete the product from your account, the other users will lose access to it as well.

How long do the batteries last on my devices?

Battery life for your smart devices varies depending on how you use them. 3rd party devices are not rated for outdoor use; using them outside of your home, particularly in harsh weather, can reduce battery life significantly.

Generally speaking, your Z-wave devices’ batteries will last anywhere from 6-12 months—again, depending on how you use them.

How can I cancel my order?

As per our terms and condition and in our effort to offer our customer’s competitive pricing orders cannot be cancelled once purchase is completed.

What happens if my Internet goes out?

The Hub requires power to connect you to your smart devices. However, should you only lose connection to the Internet, your the system will still function, even when your Internet service goes down. The only exception is the function that allows you to remotely control the Hub and devices. Once the Internet connection is restored your Hub and devices will reconnect automatically to your smartphone.

In the case of door locks, these operate using batteries as a power source which enables you to always access the lock manually or through your smartphone.

Does your system and App support geo-fencing?

Yes. Our App uses a permission enabled location services on your mobile to approximate your location. This can be used as a trigger for other smart devices to undertake a function such as switch on lights or your A/C when you are a pre-set distance from the house

How can I track of my order

You can view your purchase history and status of your order by logging into Your Account. Through this page you will also be able to check if your payment has been processed, order dispatched as well as raise technical support tickets

You will also be notified on the status of any backorder items which are couriered as soon as they become available

Are there detailed tutorials available?

Yes. We have hosted a number of video tutorials on our support page that cover pretty much all aspects of installing the Hub and Devices as well as sections on how to add smart devices that we sell. For more information, please visit our Video Tutorial and Technical Guides sections available on the support page

 

What is Z-Wave?

Z-Wave is the international standard for wireless communication that is specifically designed for smart home or home automation systems.

It works much like Wi-Fi does, but uses low-power RF radio embedded into smart electronic devices, such as lights, locks, thermostats, sensors, and more.

An Internet connected Hub that also lets smart devices talk to one another centrally controls these devices. Z-Wave operates wirelessly and securely and devices can be easily accessed and remotely controlled through your Smart phone App, tablet or PC.

Advantages

  • All Z-Wave devices are compatible with each other and are capable of working together through a single network – independently from age, brand and manufacturer. So even if a device becomes no longer available you can substitute it with another compatible device from another manufacturer.
  • The Z-Wave Alliance is formed by more than 300 different smart devices manufacturer and is implemented across more than 1,300 different products. The Z-Wave label ensures that all these products work together and form the world largest eco system of wireless home network controls. This provides users with the largest choice of smart devices from an ever-growing number of different products.
  • Range and security : Besides using radio frequency that can penetrate walls effectively, each Z-Wave device that is mains powered effectively acts as a router for all other devices, much like a Wifi repeater. This ensures high reliability and allows the Hub to communicate between different devices that are 25m apart in an inside environment and up to 100m when placed outdoor.
  • Z-Wave uses a standard line encoding and for high security applications such as electronic door locks or roof windows. In fact 9 out of 10 leading security companies in the U.S. use Z-Wave in their home security systems.

More information about the Z-Wave technology can be found online:

Adopted frequency for devices sold through HomeIQ

Z-Wave uses various frequencies in different part of the world. While North America adopts the ISM (Industry Science Medicine) Frequency band of 908 MHz, all European Countries including the Middle East and most of the Asian countries use the so called SRD (Short Range Device) Band with the frequency of 868.42 MHz.

We only sell and support Z-Wave devices that are certified by the Z-Wave Alliance and use the European frequency band of 868.42 MHz.

Do you charge for delivery ?

No, all orders within the UAE are delivered free of cost

Does The HomeIQ smart home work with Nest?

Although Nest uses a proprietary platform, the Hub we offer has a custom integration or plug-in that supports Nest thermostats.  It can monitor and control as many thermostats as you have assigned to your nest.com login. It does require however an ongoing Internet connectivity to function. You can find details here: http://cocu.la/vera/nest/README.md

Our technicians are able to retrofit nearly all current A/C systems with a Nest thermostat, in many cases without even the need for taking out existing wiring

 

What is Z-Wave’s range?

Without any obstacles such as walls, appliances and furniture, the range between two Z-Wave products is about 100 meters. The range of the hub will also extend to around 40m depending on your house construction type. When obstacles in your home reduce that range, Z-Wave’s mesh networking allows a Z-Wave signal to “hop” through other Z-Wave products to reach the destination device to be controlled. So the total home coverage will grow depending on the amount of Z-Wave products in the network.

Where do you ship to?

Currently, we only ship to emirates within the UAE and installation is limited to Dubai. We are working on extending list of countries served by HomeIQ

Does the HomeIQ system work with HomeKit?

HomeKit is a new entrant to the smart home market which is still in the early stages of development. Many of the manufacturers we currently working with have been liaising with Apple to build an integration of the two systems.

How is Z-Wave powered?

Z-Wave is a very efficient, low-energy technology. Many Z-Wave devices work on battery power alone, often for a year or more before needing new batteries. Others simply plug into the wall

How long does it usually take for order to be delivered?

Provided the items you ordered are in stock, delivery within the UAE takes around 5-7 days. For items on back order, please allow a period of 14 days for courier and custom clearance. Please note that backorder items are subject to manufacturer’s production capacity.

Smart devices explained

Sensors

Motion Sensor

Presence or motion sensors detect if someone is in the room and can be used to action a number of applications such as turning on light

Window & Door Contacts

Know if your doors, windows and cabinets are open or closed no matter where you are.

Flood Sensor

Ideal for bathrooms, kitchens and near appliances prone to flooding. Alerts you at the first sign of water flooding, whether that be through a burst pipe or water heater damage.

Smoke Detector

Guards against the breakout of fire within your home and keeps you and your family safe.

 

Smart Plug

Turn a regular outlet into a smart outlet with a smart plug. So you can manage lights, electronics and appliances using the app.

If you want to keep the switch you have, choose a relay that installs inside an existing switch.

Light and Dimmer Switch

Smart lights and dimmer switches allow you to manage the status of your lights directly from the app. Access to multiple dimmer settings helps you set the mood for special events.

Shut-off Valve

Stop leaks before they become bigger issues by automatically shutting off the water to your house when flood sensor is activated.

Energy Meter

Measures and monitors energy consumption, reports usage statistics and uncovers energy-saving potential.

Door Lock

Lets guests in while you are away and receive updates when the status of your lock changes through the app. You can set up a smart access system and monitor who enters and leaves your home through the app.

Thermostats

Control your A/C system with a wireless thermostat and an actuator. The actuator connects into the electrical box inside your overhead main A/C fan motor unit. The wireless thermostat can be placed anywhere.

Will Z-Wave interfere with my Wi-Fi?

Z-Wave will not interfere with your Wi-Fi network. Z-Wave works on a different frequency, so there will be no interfering with Wi-Fi or other common household device signals.

Will my order be delivered even if I opt for the professional installation option?

When you opt for the professional installation options, all items ordered will be dispatched and installed by our team at the designated appointment time

How secure is the HomeIQ Smart home system?

Extremely secure. The Z-Wave security implementation was created by a consortium of companies, known as the Z-Wave Alliance, that includes many large, security-conscious companies such as major lock manufacturers. This system incorporates 128-bit encryption, among other security measures.

Will Z-Wave work in a large house?

In majority of cases yes, but it really depends on the number of devices you have. Z-Wave runs on type of network called a “mesh network.” One mains plugged Z-Wave product (such as smart LED lights) will pass the signal along to another device until the final destination is reached. Every device in your home acts as a messenger; the more devices you have, the more powerful and strong your network is. Signal can also be repeated through a Z-Wave extender which we also stock

How do I contact HomeIQ for customer support?

Our customer service team is always here to help via email at [email protected]. Our office working hours are from 9 a.m. to 5 p.m. UAE time, Sunday through Thursday.

We also recommend that you visit our troubleshooting and guides support pages where you are very likely to find your question already answered in these sections. If you still have questions, please be assured that we are always here to help.

Do you deliver part shipment?

Short answer: No. When items are ordered that are out of stock, they are placed as a backorder and full order will only be couriered when all items are available in stock as per timings indicated at time of purchase. Should we not be able to meet the expected delivery date we will inform you of any anticipated delay

What measures do you take to keep my information secure?

HomeIQ takes its users’ privacy and data security very seriouslyand we regularly examine our practices to ensure that they exceed industry standards. We also only work with well-known verified payment gateways that deploy world class and fraud prevention encryption. None of our customer payment details are stored on our servers.

How many Z-Wave devices can I control?

Z-Wave is a highly ‘scalable’ technology – meaning it can control anywhere from one device all the way up to 232 devices with just one network. Majority of hubs are capable of supporting multiple networks such as Z-wave and ZigBee, which allows you to control as many certified products as you need. With Z-Wave you can build your smart home one device at a time — adding more products when it suits you.

Is there a phone number I can call?

Phone support is not currently available. The HomeIQ support team is available to help via email at [email protected]. We will endeavour to respond as quickly as possible and resolve your issue.

Do you install in other Emirates apart from Dubai?

Our professional installation service is currently only available in Dubai. We are working on extending coverage to other Emirates in the near future

How secure are the products that HomeIQ sells?

HomeIQ undertakes rigorous testing of all the hubs and devices it sells to ensure that they meet worldwide industry standardprior to offering them to customers.HomeIQ is constantly working with its suppliers around the world to improve the security of the Hubs and devices they connect with.

What’s the difference between Z-Wave and Wi-Fi, and what’s Zigbee?

These are different communication protocols. Our three mainstay communication systems supported on our Hubs are Z-Wave, ZigBee and IP (Internet Protocol, as used in Wi-Fi and LAN connections.) Most security sensors such as motion detectors and door/window sensors use Z-Wave, because it requires very little power, can be run on small batteries for up to a year, have excellent security features and are very robust. Most cameras use Wi-Fi/LAN IP connections because they provide the bandwidth needed to send video signals.

Do you offer technical support?

Yes we do. We provide basic technical support for products sold through our website. After sales support is one of the things that set us apart from competitors.

How much will it cost to get started?

Overall the system is very affordable and costs less than 90% of earlier systems that required site inspections, wiring and monthly maintenance fees. Our basic starter kit for example costs less than AED 1,000. The initial investment however is really dependent on how many devices you choose and functionalities you are seeking.  One option you might want to explore is to opt for a limited number of devices and add on additional devices as you become more familiar with your Smart home.

Do you install outdoor/indoor cameras?

Yes we do, if camera is purchased as part of our a package. We also advise that in the case of outdoor cameras that you opt for the professional installation option given the likely hood of installation requiring a wire connection to mains electricity. Please also note that whilst we stand by the integrity and user privacy provided by the indoor and outdoor cameras offered for sale on our website, un-authorised access to cameras can sometimes occur due to breaches of the customer’s own Wifi home network due to absence of password protection or use of older encryption technologies. Since the integrity of the camera is dependent on equipment or misuse that falls outside the control of service provided by HomeIQ, any breach of privacy resultant from misuse of device or breach of Wifi security network rests solely with the customer.

What is my target moisture level?

The Spruce Sensor’s soil moisture is expressed as volumetric water content (%).  Simply stated, this is the quantity of water contained in the soil (with the soil itself, water, and air comprising 100%).  Generally, soil moisture will range from 10% to 45%, but can be higher during and after watering.

The water in your soil is stored on the surface of the soil particles, as well as in the pores, which are holes or gaps between individual soil particles. Pores will contain both water and air/oxygen.  The amount of moisture in your soil will depend on weather (rain, heat, sun exposure, wind), runoff/drainage, and soil type (which dictates the size of the pores).

There are 2 important characteristic values for soil moisture:

  • Field Capacity is the amount (%) of soil moisture or water that a soil can hold after excess water has drained away. It also represents the ideal balance of air and water in the soil pores. Above field capacity, the pores are oversaturated with water and oxygen levels are restricted.
  • Wilting point is the moisture level, below which, plants will wilt and eventually die. Water in the soil below wilting point is not available to the plant.
Field Capacity, Wilting Point, Available and Unavailable water vs. Soil Texture
Field Capacity, Wilting Point, Available and Unavailable water vs. Soil Texture

Soil type will determine field capacity and wilting point, as the texture and structure of the soil will dictate how much and how fast water can infiltrate the soil. For example, sandy soil has large pores which allow water to move freely, and therefore also has a low field capacity. Conversely, the pores in clay are small, causing water to move slowly. Clay also forms a sticky mass when it gets wet, which slows drainage and increases water-holding capacity.

What does HomeIQ technical support cover?

At HomeIQ and in our capacity as reseller, we rigorously test the reliability and compatibility of all hubs, kits and devices sold through our website to ensure that any technical issues that our customer are likely to face are kept to a minimum. We do appreciate however that from time to time issues might arise where assistance will be required.  Listed below for your convenience, inclusions and exclusions to what is covered in under our technical support policy.

What our technical support covers

  • Basic configuration support for all products that are sold through our website
  • Remote technical support for systems that have been installed by us
  • Configuration guides and information in our Troubleshooting and Video tutorials
  • General advice on how to get our devices working with other generic devices types
  • Solutions to common questions through our FAQ section

What our technical support does not cover

 Issues arising from self or 3rd party installation of Hubs and smart devices other than what is listed in our Guides and Troubleshooting notes

  • Detailed configuration of scenes or Hub installation.
  • Reconfiguration of scenes post installation and configuration by our team for exsiting or new devices
  • Devices that have been purchased from or installed by other vendors- please contact your installer for support
  • Programming or debugging complex scenes and automation rules or triggers
  • Detailed diagnostics or troubleshooting of home Internet or Wifi network issues.
Can I move my Smarthome system?

When you unplug your Hub and devices the current settings will still be maintained meaning that when you move in to your new home your devices will still be paired to system. You might need to rename some of the devices though if you move them to different rooms or locations.

What can I do with the video features?

View live video feeds, monitor your home, and automate event-based notifications and video clip recording onto either an SD card or Google Drive.

Spruce Sensor Range

The Spruce Sensors’ range, on average, with walls/obstructions and some likely interference from other radio devices, is 150ft from either the Spruce Controller or the SmartThings Hub (the Spruce Controller acts as a  Zigbee repeater/range extender).  We’ve demonstrated up to 400ft of range with an open line of sight (couldn’t test much more because we ran out of open field space).  If you need to extend the range further, you could install Zigbee repeaters in strategic locations on your property.

How do I access technical support?

All support is provided via email to our technical support department ([email protected])

Please note, that inline with e-commerce industry standards we do not handle any technical support requests via phone or via Live Chat facility.

We aim to respond to all initial requests for support within 2 working days. Please be mindful that this might take longer during busy periods

Please note that when submitting your request, please provide as much information as possible to allow us to fully diagnose the issue and provide you with a fast response.

Listed for your convenience are examples of the type of information we require to facilitate resolution of issues. Please note that the list in none exhaustive

  • Full description of the issue you are facing
  • Software versions of the Hub and make of devices that you are using
  • Details on how the device has been configured
  • Screenshots of the device’s settings appearing as they appear on your Hub
  • Photos of how you have the device wired or physically installed
  • Details on any additional hardware connected
  • Information of any associations, pairings or scenes that may be controlling the device

Should we not be able to resolve the issue, we will try our best to forward the problem with the manufacturers technical support team or refer you to their remote support facility.

Can I get a home owner’s or renters insurance discount if I have a smart home system?

We are currently working with UAE based insurance companies on facilitating a discount for homes that are use our security and prevention systems similar to schemes available in Europe and the US. In the meantime, you might want to check with your insurance provider on any available discounts.

How can I help protect my home network?
  • Always update your smart devices when new software and firmware are available.
  • Use strong passwords for your connected products.
  • Utilise the “guest network” feature on your wireless router.
  • Make sure your wireless network is secured with a modern security encryption like WPA2-PSK.
How to connect Spruce Controller & Sensor to Smartthings Hub
A smart home needs a smart yard. Take the guesswork out of gardening with Spruce, the latest addition to the growing list of products compatible with SmartThings.

    

 

To set up your Spruce system with SmartThings

Note: Either the Controller or Sensor(s) can be connected first. Either component can also be connected at a later time; however, at least one Controller is required.

1. Connect the Spruce Controller with SmartThings

 

 

In the SmartThings mobile app:

  1. Tap Marketplace 
  2. Under Things, tap Connect New Device (iOS) / Start looking for Things (Android)
  3. The app will say, I’m looking for Things… and display a spinning circle
  4. While the Hub searches, touch the Function button (horizontal dots) on the Spruce Controller
    • The Spruce logo will light up blue
  5. Touch the Zone 9 button
    • The Spruce logo will flash red and blue, which indicates it is in pairing mode
  6. When the device is discovered, the message # Thing(s) Found! will increment and the device will list below
  7. Tap the device to configure it
  8. Follow the in-app prompts to configure the device
  9. When finished, tap Done

 

2. Connect your Spruce Sensor(s) with SmartThings

Note: Make sure the Sensor is not exposed to moisture during the connection process.

In the SmartThings mobile app:

  1. Tap Marketplace 
  2. Under Things, tap Connect New Device (iOS) / Start looking for Things (Android)
  3. The app will say, I’m looking for Things… and display a spinning circle
  4. While the Hub searches, pull the sensor’s battery tab* to initiate pairing mode
  5. When the device is discovered, the message # Thing(s) Found! will increment and the device will list below
  6. Tap the device to configure it
  7. Follow the in-app prompts to configure the device
  8. When finished, tap Done

 

* If the battery tab has already been pulled:

a. Open the top of the sensor by removing its two screws and sliding off the cover.
Be careful not to dislodge, damage, or lose the interior O-ring. Also, do not attempt to remove the bottom plastic plate. It must remain permanently attached to the sensor probe.

b. Remove the sensor’s battery.

c. In the SmartThings mobile app:

  1. Tap Marketplace 
  2. Under Things, tap Connect New Device (iOS) / Start looking for Things (Android)
  3. The app will say, I’m looking for Things… and display a spinning circle
  4. While the Hub searches, re-insert the sensor’s battery to initiate pairing mode
    • If the sensor does not connect after 30 seconds, press the Join/Leave button once
  5. When the device is discovered, the message # Thing(s) Found! will increment and the device will list below
  6. Tap the device to configure it
  7. Follow the in-app prompts to configure the device
  8. When finished, tap Done

 

 

d. Ensure that the O-ring is attached properly before reassembling the sensor.
The O-ring should be pushed down flat against the bottom of the plastic cap and hug the outside of the O-ring lip. This O-ring serves as the seal that prevents water from entering the device, so take care to install the O-ring correctly.

e. Slide the top cover back into place and reinstall the screws.

3. Install the Spruce SmartApp

In the SmartThings mobile app:

  1. Tap Marketplace 
  2. Tap the SmartApps tab
  3. Tap Energy Management
  4. Tap Spruce Scheduler
  5. Tap Install
  6. Follow the in-app prompts to configure the SmartApp
  7. When finished, tap Done

To remove the Spruce Sensor

If a Spruce Sensor is not performing as expected, you may need to reset the device and/or remove and reconnect it with the SmartThings Hub.

To remove the Sensor via the SmartThings app:

  1. Tap My Home 
  2. Tap Things
  3. Select the device
  4. Tap the gear icon  
  5. Tap Remove
  6. Confirm removal (this cannot be undone)

To physically reset the device:

  1. Open the top of the sensor by removing its two screws and sliding off the cover.
    Be careful not to dislodge, damage, or lose the interior O-ring. Also, do not attempt to remove the bottom plastic plate. It must remain permanently attached to the sensor probe.
  2. Hold down the sensor’s Join/Leave button for a few seconds, until the LED indicator turns blue
  3. Release the button as soon as the LED turns ON
    • Once the button is released, the LED should turn OFF
  4. Remove the battery
  5. Leave the battery out for at least 1 minute to ensure full reset

 

 

Once reset, the Spruce Sensor is then ready to be connected with the SmartThings Hub. Follow the instructions above to connect the sensor.

To remove the Spruce Controller

If the Spruce Controller is not performing as expected, you may need to remove the device from SmartThings, and then reconnect it with the SmartThings Hub.

To remove the Controller from the SmartThings app:

  1. Tap My Home 
  2. Tap Things
  3. Select the device
  4. Tap the gear icon  
  5. Tap Remove
  6. Confirm removal (this cannot be undone)
  7. Continue to the steps below
Enabling remote technical support

For Hub/controller related technical issues that we might not be able to resolve, we might refer you to the manufacturer remote assistance accessible through your Hub’s dashboard

Why did you adopt the current Hub make over others ?

Where do we start! Easy set up supported by online videos, intuitive customisation with preconfigured settings for most devices, rich features, reliability and integration with more non-standard, cloud-based or wifi devices through 3rd party downloadable Apps. What’s more the manufacturer has an extensive video tutorial library that makes installation and configuration a breeze even for those less technically minded.

How to ensure smooth and safe operation of smart locks
  • Make sure the batteries are not drained and that the lock is responding. If the batteries are dead, the related app will always report the last known state of the lock.
  • Ensure that the lock is within the current range of your Hub. Your lock may be too far away to send commands to the Hub. To confirm whether this is the case, try unlocking or locking the door lock from your app to see if it responds. If not, you may need to relocate the Hub or install other Z-Wave devices to extend the range of your network.
  • Make sure your Hub is plugged in and receiving an internet connection. Additionally, make sure your smartphone has a solid connection so that changes and updates from the Hub can be sent to the phone.
  • During the connection process, an extra layer of “handshaking” between the Hub and the lock occurs. This happens automatically when connecting a lock. If your lock does not correctly report its status, it’s likely that it only partially connected or an association (also known as a secure inclusion) failed during the connection process. Remove and reconnect your lock to the Hub in order to attempt the association again.
TROUBLESHOOTING

Troubleshooting

Suggestions when your system or devices are not working as expected

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Home Automation
Viewing Amaryllo cam from browser/ Create viewer privileges

You can create a viewer account of your camera to share it with other users with a limited access such as “live streaming privilege” only. With viewer privileges, the user cannot change the device settings, nor receive notifications, or access to the cloud.
To create/remove a viewer, go to (iOS – Setting->MISCELLANEOUS/Viewers list, Android – Setting->Viewer/Views list).
There are different types of viewers :
a. App – The viewer is for mobile device use. A QR code will be generated for the new viewer and he will need to follow the procedure below to transfer the viewer privilege to the new phone – From the new phone, go to “installation methods” page (if the new phone hasn’t installed any devices, this is the default page, otherwise choose “Add camera” to go to this page. Choose “Retrieve access of an installed device” to scan the generated QR code.
b. Browser (Single) – A pair of AMID/passcode will be generated for the viewer. User can visit https://live.amaryllo.eu and sign in with this AMID/passcode to access the device.
c. Browser (Multiple) – Same as Browser (Single) except that with this type, the AMID/passcode pair can be used on different PCs/Browsers, while Browser(Single) viewer only allows access on single PC.

Video link –
https://www.youtube.com/watch?v=zK0HHT86QMo

What are the blockout area and activity zone on Amaryllo cams ? How to setup ?

You can set home position and blockout/activity areas from the app’s live view screen, by selecting the “set home position” icon (the icon with vertical downward arrow” sign). By drawing blockout areas, you block out those areas you are not interested in, ignoring all the events happening in those areas.
By drawing activity zones, you specify those zones you are interested in. The device will only report on events happening in these zones.
Only one type of area can be drawn on the screen, and up to 4 areas are allowed.
To switch between different blockout areas and activity zones, please go to (iOS: Settings->ALERT/Alert Zones->Mode, Android: Settings->Alert detection->Alert Zones/Mode).
Blockout areas and activity zones will be effective only at the “home position”. You will get an “activity alert” if there are any events (excluding those, which have been filtered out) been detected when blockout areas/activity zones are effective.

Hub cannot detect Dimmer / Relay

Initial inclusion or connection of the devices to the Hub requires the device to be in the range of 1-3m away from the Hub. This is a security provision to ensure the devices connect the correct Hub.  A good tip when trying to install Dimmers or Relays for the first time is to connect a normal wall socket plug with two wires (Live and Neutral) and then connect the wires from the plug directly from the plug to the Live and Neutral inlets on your Dimmer or Relay (leave others inlets unconnected). Place the assembled plug into a socket close to your Hub. Once connected to your hub, you can disconnect the Dimmer or Relay from the plug and proceed to installing it in the desired location in accordance to the relevant wiring diagram

 

Changing Sound and Volume of Aeotec Siren Gen5 (Parameter 37)

You must use Parameter 37 to change the tone and volume of the Siren. In order to make this setting change, your gateway must support the Configuration Command Class otherwise this is not possible.

By setting Parameter 37 [2 byte hex]  using the list above, you would set it as 0x[value1][value2]

So if you want sound 3 with volume of 1, then you would set Parameter 37 [2 byte hex]: 0x301

If your software or gateway does not use hex values, you can take any Hex to Decimal calculator to change this. http://www.binaryhexconverter.com/hex-to-decimal-converter

Hub shows Range Extender as off

Some gateways will integrate Range Extender as a switch type product, showing an ON and an OFF status.

Range Extender has no such statuses. Provided it is plugged into a power socket and powered on, Range Extender will be ON. Any gateway that reports Range Extender as having an ON and OFF toggle status and offers ON and OFF control is incorrectly listing the functionality of the product. The gateway’s interface, including any corresponding OFF status, can be ignored – if it shows that it is OFF, it is still ON.

Changing Vera smartphone interface

There are many smartphone Apps for the VERA controller (for both iOS and Android platforms) which essentially allow users to change and customise their current Vera smartphone app interface and also provide numerous additional functionalities and support for non standard devices. To view what is available try searching Apple Store and Google Play from your mobile using the search term “VERA” and “Z-Wave”

Most of the Apps are either free, or have “Lite” versions so that you can try them before you decide which one suits your needs and purchase them.

We have listed below for reference some of the most popular Apps around for Vera controller. We have broken these down for both iOS and Android platforms

iOS

VeraMate

Great App for new users as it requires little effort in terms of set up. All you need to do is enter your Vera log in details and it will automatically load all existing devices and other settings. The interface is quite user friendly and can be customised.

The App also has a “TTS” (Text To Speech) feature that allows VeraMate to speak the commands it makes. An iPad version is also available.

The App is available on the Apple App Store in a free version as well as a Premium version that makes the most out of the available functionality of the app.

 

veramate app

HomeWave

Another popular app around presumably because of its highly configurable interface which allows users to essentially design their own screens, devices and interaction configuration. You can start from a blank canvas.

Vera plug in also has support for non standard devices such as Philips Hue products which adds additional functionality.

There are no free versions of the app, cost is standard AED 20.99 which in the wider sense stull represents good value

 

homewave

 

Android

ImperiHome

Very impressive App for Android based smart-phones and tablets and is able to support other controller brands such and IP based CCTV camera. The interface is also highly customisable and allows users to change all aspects of the devices including icons and background colours. The app is available on Google Play store in a Lite free version as well as a Pro version that unlocks the full functionality of the app.

imperihome

Home Buddy

Another great App for Android based smart-phones and tablets. Set up is easy and only requires entering Vera account credentials, the app would then locate your controller and allows operation in both local and remote modes. The app provides support for some non standard Vera devices but is not as encompassing as other soon to be available apps such as AutHomationHD which is not currently available in the region.

Home Buddy is available in the Google Play store and is absolutely FREE!

home buddy

Amaryllo
PRODUCT INFORMATION & GUIDES

Product Information & Guides

Additional product details & installation guides.

Spruce Irrigation SmartApp Settings: Zone Summary and Setup

In the Zone Summary and Setup, you can configure some global parameters, as well as details each zone.

In Zone Configuration:

  • Enter the number of zones to configure
    • Note that this will only affect how many zones appear in the Zone Summary and Setup screen; it will not affect the number of zones in the Controller “Thing” page where you can manually toggle zones.  At this time it is not possible to select zones individually which are not in sequential order.
  • Increase or decrease all water times by a set percentage
    • Input positive or negative values here to globally adjust all watering times for all zones based on this value.  This adjustment is on top of the seasonal adjustment to watering times.
  • Moisture sensor learn mode
    • Learning mode enabled:
      • In learning mode, when it is time to water, Spruce will compare the current moisture value for that zone vs. the moisture sensor target value.  Spruce will use the difference in these values to adjust watering times for the upcoming watering event.
    • Learning mode disabled:
      • When learning mode is disabled, Spruce will use the moisture sensor readings todelay watering. At the next scheduled watering time, Spruce will check the current moisture values and compare it to the Moisture Sensor Target value.  If the current moisture is above the threshold value, Spruce will skip watering for this zone and check again on the next scheduled watering day.   If the current moisture is below the threshold value, Spruce will water as scheduled.

In each individual zone of interest:

  • Name your zone
  • Sprinkler type:  Select the sprinkler type associated with that zone (Spray, Rotor, Drip, Master Valve, Pump).
    • Setting different sprinkler types will adjust the watering time for each zone based on typical water flow rate differences.
    • A list of eligible sprinkler types are shown below (these are descriptive only, you can’t select from that list)
  • Landscape Type:  Select the landscape type associated with that zone (Lawn, Garden, Flowers, Shrubs, Trees, Xeriscape, New Plants).
    • Setting different landscape types will adjust the watering time for each zone based on typical water flow rate differences.
    • A list of eligible landscape types are shown below (these are descriptive only, you can’t select from that list)
  • Options (for cycling)
    • In this section you can select options that affect cycling during watering.  See article Irrigation cycles for additional information for why water cycling is important.
    • The Spruce SmartApp provides some cycling presets for sloped landscapes, sandy and clay soil types – select any one of these if they apply to you.
    • The default for cycling is 2x.  It is recommended to cycle a minimum of 2x.
  • Select Moisture Sensor to associate a Spruce Sensor with this zone and enable automatic scheduling based on soil moisture data.
  • Minimum Moisture Sensor Target Value: This is the target value for soil moisture immediately before the next watering event.
    • This value does different things, depending on whether the sensor learning mode is enabled in the Water and Moisture Settings.  The default value for this setting will also change depending on the soil type.
      • Learning mode enabled:
        • In learning mode, this is the value that Spruce uses to determine if it watering too much or too little.  At the next scheduled watering time, Spruce will compare the current moisture value for that zone vs. the moisture sensor target value.  Spruce will use the difference in these values to adjust watering times for the upcoming watering event.
      • Learning mode disabled:
        • When learning mode is disabled, Spruce will use the moisture sensor readings to delay watering. This value is essentially a threshold moisture value. At the next scheduled watering time, Spruce will check the current moisture values and compare it vs the Moisture Sensor Target value.  If the current moisture is above the value in this setting, Spruce will skip watering for this zone and check again on the next scheduled watering day.   If the current moisture is below the threshold value, Spruce will water as scheduled.
  • Water Time per Week (optional):
    • Leave this field blank if you do not wish to make changes.
    • If you feel that the zone needs more or less water, you can set the week’s total watering duration in this field.  The time represented here is before all adjustments, such as seasonal adjustments or global adjustments in the Water and Moisture Settings.
  • Guideline value for dividing Time Per Week into days. A higher value means more water per day.
    • This is a guideline value for your preferred  duration to water each day.  Spruce internally determines a target watering duration for each week, and will use this setting to determine how many days per week to water.  As this value increases, Spruce will generally water longer each day, but fewer days per week.
    • It’s recommended to keep this setting at it’s default value initially, and adjust it later if you want Spruce to water more or less frequently.
    • For example, in the summer, as necessary watering time per week increases, Spruce will factor in this setting and increase the number of watering days per week.  As an example, if Spruce determines that the total watering time needed is 60 minutes, at a default setting of 20 minutes per day, Spruce will water 3 times per week. As the season progresses into winter and total watering decreases, Spruce will decrease the days to water.  As an example, if the total watering time is 20 minutes, Spruce will water 1 time per week.
      • Alternatively if you set the guideline value to 5, the result would be 60/5=12 days.  Let’s say you have only 4 days selected as eligible watering days. Then 60/4 = 12 minutes and Spruce will water on each of the 4 days
Spruce Irrigation Wiring : Zones, Commons, Master, Pump, Rain Sensor, 24VAC Ports

Most standard digital controllers, including Spruce, run off of 110/120 volts AC. For indoor use, these controllers can be plugged straight into a common house electrical outlet in the United States, Canada, and any other region that uses 110V for mains electricity. The AC transformer steps-down the power from 110 to 24 volts (approximately), which is operating voltage for the Spruce Controller and most irrigation controllers.

The controller then has modules for different wires that are labeled for zones (represented by the number of the zone), common ports, master valves (required for some systems), and rain sensors (if available).

Most systems will use multi-strand wire, which is a group of single, insulated strands of wire wrapped together as one, typically in black insulation. For example, 18-5 is a group of 5, 18 gauge wires. 18 gauge wire should be used as this is the gauge that is approved for underground usage. Each wire will have its own color such as white, black, blue, green, and red.

Common Wire

Each multi-strand bundle must dedicate one wire as the common wire, which can be considered a ‘negative’ or a ‘ground’ wire.  It is called the common wire because it is connected to all the valves on that manifold.  Therefore your system may utilize more than one common wire, and it is not required to populate all of the common ports – it simply depends on how many zones and valve manifolds are on the property. Most contractors use white or green for the common wire and the other colors for the hot side.

Master Valve

On many irrigation controllers, the master valve is labeled “M” or “MV”.   On Spruce, the master valve can be wired into any available zone, then configured to operate as a master valve in the SmartApp settings (Zone Summary and Setup and Valve and Contact Settings).

Pump Valve

Some irrigation systems have the option of drawing water directly from a well, tank, creek or pond, rather than using a municipal source. In these situations, the water must be pumped through the system using a pump relay each time the control box turns on a valve. On many irrigation controllers, the pump relay is labeled “P” , “PV”, or “MV”. On Spruce, the pump relay can be wired into any available zone, then configured to operate as a pump relay in the SmartApp settings (Zone Summary and Setup and Valve and Contact Settings).

Rain Sensors

Rain sensors are modules that are mounted outdoors, typically on a roof or gutter, and automatically shut off watering if rain is detected. Rain sensor inputs are available for users who own a third party rain sensor accessory, and are intended for normally closed (NC) rain sensors.  The polarity of the rain sensor wires does not matter.  The rain sensor must be enabled in the Spruce Controller configuration.

24VAC Port

The 24VAC port is optional and not necessary if using the supplied AC adaptor & power input port at the bottom of the unit.

 

Spruce Bottom Plate and wiring layout

Spruce Bottom Plate with wiring layout
Spruce Sensor Guide
Spruce Irrigation Controller Guide
How to connect Spruce Controller & Sensor to Smartthings Hub
A smart home needs a smart yard. Take the guesswork out of gardening with Spruce, the latest addition to the growing list of products compatible with SmartThings.

    

 

To set up your Spruce system with SmartThings

Note: Either the Controller or Sensor(s) can be connected first. Either component can also be connected at a later time; however, at least one Controller is required.

1. Connect the Spruce Controller with SmartThings

 

 

In the SmartThings mobile app:

  1. Tap Marketplace 
  2. Under Things, tap Connect New Device (iOS) / Start looking for Things (Android)
  3. The app will say, I’m looking for Things… and display a spinning circle
  4. While the Hub searches, touch the Function button (horizontal dots) on the Spruce Controller
    • The Spruce logo will light up blue
  5. Touch the Zone 9 button
    • The Spruce logo will flash red and blue, which indicates it is in pairing mode
  6. When the device is discovered, the message # Thing(s) Found! will increment and the device will list below
  7. Tap the device to configure it
  8. Follow the in-app prompts to configure the device
  9. When finished, tap Done

 

2. Connect your Spruce Sensor(s) with SmartThings

Note: Make sure the Sensor is not exposed to moisture during the connection process.

In the SmartThings mobile app:

  1. Tap Marketplace 
  2. Under Things, tap Connect New Device (iOS) / Start looking for Things (Android)
  3. The app will say, I’m looking for Things… and display a spinning circle
  4. While the Hub searches, pull the sensor’s battery tab* to initiate pairing mode
  5. When the device is discovered, the message # Thing(s) Found! will increment and the device will list below
  6. Tap the device to configure it
  7. Follow the in-app prompts to configure the device
  8. When finished, tap Done

 

* If the battery tab has already been pulled:

a. Open the top of the sensor by removing its two screws and sliding off the cover.
Be careful not to dislodge, damage, or lose the interior O-ring. Also, do not attempt to remove the bottom plastic plate. It must remain permanently attached to the sensor probe.

b. Remove the sensor’s battery.

c. In the SmartThings mobile app:

  1. Tap Marketplace 
  2. Under Things, tap Connect New Device (iOS) / Start looking for Things (Android)
  3. The app will say, I’m looking for Things… and display a spinning circle
  4. While the Hub searches, re-insert the sensor’s battery to initiate pairing mode
    • If the sensor does not connect after 30 seconds, press the Join/Leave button once
  5. When the device is discovered, the message # Thing(s) Found! will increment and the device will list below
  6. Tap the device to configure it
  7. Follow the in-app prompts to configure the device
  8. When finished, tap Done

 

 

d. Ensure that the O-ring is attached properly before reassembling the sensor.
The O-ring should be pushed down flat against the bottom of the plastic cap and hug the outside of the O-ring lip. This O-ring serves as the seal that prevents water from entering the device, so take care to install the O-ring correctly.

e. Slide the top cover back into place and reinstall the screws.

3. Install the Spruce SmartApp

In the SmartThings mobile app:

  1. Tap Marketplace 
  2. Tap the SmartApps tab
  3. Tap Energy Management
  4. Tap Spruce Scheduler
  5. Tap Install
  6. Follow the in-app prompts to configure the SmartApp
  7. When finished, tap Done

To remove the Spruce Sensor

If a Spruce Sensor is not performing as expected, you may need to reset the device and/or remove and reconnect it with the SmartThings Hub.

To remove the Sensor via the SmartThings app:

  1. Tap My Home 
  2. Tap Things
  3. Select the device
  4. Tap the gear icon  
  5. Tap Remove
  6. Confirm removal (this cannot be undone)

To physically reset the device:

  1. Open the top of the sensor by removing its two screws and sliding off the cover.
    Be careful not to dislodge, damage, or lose the interior O-ring. Also, do not attempt to remove the bottom plastic plate. It must remain permanently attached to the sensor probe.
  2. Hold down the sensor’s Join/Leave button for a few seconds, until the LED indicator turns blue
  3. Release the button as soon as the LED turns ON
    • Once the button is released, the LED should turn OFF
  4. Remove the battery
  5. Leave the battery out for at least 1 minute to ensure full reset

 

 

Once reset, the Spruce Sensor is then ready to be connected with the SmartThings Hub. Follow the instructions above to connect the sensor.

To remove the Spruce Controller

If the Spruce Controller is not performing as expected, you may need to remove the device from SmartThings, and then reconnect it with the SmartThings Hub.

To remove the Controller from the SmartThings app:

  1. Tap My Home 
  2. Tap Things
  3. Select the device
  4. Tap the gear icon  
  5. Tap Remove
  6. Confirm removal (this cannot be undone)
  7. Continue to the steps below
Nest Learning Thermostat
Amaryllo
VeraPlus controller / hub

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