Terms & Conditions

RETURNS

We do not accept returns or exchanges unless the item you purchased is defective in accordance to Warranty Terms and Period dedicated by manufacturer.

If a defect arises and a valid claim is received within the Warranty Period, the company will replace the product with a new or refurbished product that is functionally equivalent to the original following receipt of the returned product as well as copy of original invoice pertaining to the part. A replacement product or part assumes the remaining warranty of the original product.

To obtain warranty service, you must first email us on support@homeiq.ae with details of the defective product and the nature of the problem. A copy of the purchase receipt may also be required for at time of contact.

Should our technical support team not be able to resolve the issue and a product is determined to be defective, you will be sent specific instructions on how to return the device back to us.

Please note that we do not accept non pre-authorised returns delivered to our office. Any item sent will be regretfully returned back to you at your cost

Exclusions: This warranty does not apply to: a) damage caused by failure to follow instructions relating to the product’s use or the installation of components; b) damage caused by accident, abuse, misuse, transport, neglect, fire, floods, earthquake or other external causes; c) damage caused by service performed by anyone who is not an authorised representative of the company d) accessories used in conjunction with a covered product; e) a product or part that has been modified to alter functionality or capability; f) items intended to be periodically replaced by the purchaser during the normal life of the product, including, without limitation, batteries, bulbs or cables; g) a product that is used commercially or for a commercial purpose, in each case as determined by the company h) wear and tear consistent with normal use.

This warranty does not cover products or devices that were not purchased through the homeiq.ae website

REFUNDS

In our effort to maintain the price competitiveness of the service and products we offer to our customers, all sales are made on an “as is”, no refund basis, provided and accepted at your own risk. Unless otherwise stated by the company in writing on this site, all sales made by the company are final and no refunds will be permitted.

It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

Any approved Refund will be done only through the Original Mode of Payment.

DELIVERY POLICY

We offer FREE delivery via standard courier on all UAE orders with a minimum value of AED 250. Any shipments outside of UAE are not available at this time. All orders are subject to product availability. An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Unless there are exceptional circumstances, we make every effort to fulfil your order within [15] business days of the date of your order.

Back order items will ship in accordance to indicated timelines at time of purchase. A Single order maybe split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.

Orders that include professional installation service will be delivered in whole by installation team at designated time of installation.

Carrier tracking numbers can be found in your shipping confirmation email.
In the unlikely event that your order arrives damaged, please e-mail us within 48 hours of receiving your order.

Kindly note that we do not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

INSTALLATION POLICY

Professional installation service offered through the website is provided through a Third Party directly and as such we assume no responsibility for all aspects of the Third Party Services except as specified hereunder. HomeIQ Electromechanical Services LLC makes no representations and provides no warranties regarding the quality, legality, suitability, reliability, timeliness, or accuracy of any Third Party Services or information provided through our Service. All users should exercise caution and common sense to protect personal safety and property when interacting with other users.

In the unlikely event of a dispute arising among one or more users of the services (including, without limitation, between a customer and a service provider, or between multiple service providers and/or customers), you hereby release HomeIQ Electromechanical Services LLC (and its affiliates, agents and employees) from, and shall indemnify the company against, all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. The Company reserves the right in its sole discretion to attempt to resolve any such dispute.

The Company may offer installation service in certain markets at a “Flat Rate” price. The “Job Definition” for such offers will typically involve special conditions and exclusions in addition to the definition of the Job itself. If Service Provider determines the actual scope of a Job exceeds the Job Definition of an applicable “Flat Rate” offering, the Service Provider will get approval from The Company and the Customer before moving forward with the Job. If The Customer wants additional services, whether they be related to the original Job but excluded from the Job Definition, or whether they be otherwise, Service Provider will invoice the Customer directly for the additional labour, materials or permits.

The Company may in its sole discretion facilitate customer payments to Service Providers. Customer payments collected in such manner shall be considered the same as payments made directly from Customer to Service Provider. Payment is due from Customer at time of purchase of service.

The Company may offer to confirm an appointment with a Service Provider within a specific amount of time and/or schedule a Job for a particular date and time. In such cases, Company will make reasonable efforts to contact an appropriate Service Provider within that time frame and obtain confirmation of a suitable appointment. However, Company cannot guarantee, and ability to confirm appointments depends upon, Service Provider availability and in some cases the service location. Company also reserves the right to cancel a scheduled Job based on Service Provider availability.

If you are not satisfied with the quality of the project, we will work closely with you and the Service Provider to resolve the issue.

Each Customer acknowledges and agrees that HomeIQ Electromechanical Services LLC assumes no liability or responsibility for any (i) errors, mistakes or inaccuracies of Content, and/or (ii) personal injury or property damage, of any nature whatsoever, arising from its use of its Services and/or the provision of any Third Party Services by Service Providers. Customer acknowledges and agrees that Third Party Services and associated costs may vary during the course of a Third Party Services project.

Cancellation of Scheduled Visits: All attempts will be made to schedule suitable installation time at least one week post professional installation service purchase. Confirmation of appointments will be communicated to Customer via email. Any reschedule of confirmed appointment is required at least 48 hours prior to agreed schedule. Customer will be provided one opportunity to reschedule an appointment within a 4 week period.

The company reserves the right to cancel an installation without recourse to a refund where a) customers cancels a scheduled visit less than 24 hours notice; b) are not available at the time of the scheduled visit or c) cancel a scheduled visit more than the permitted one time.

Errors in installation: errors or omissions in installation of said system, including but not limited to failure of equipment, shall be called to the attention of Company by customer in writing within five(5) days of completion of the installation. Upon the expiration of the five(5) day period, the installation and the equipment shall be deemed accepted by Customer.

Delay in installation: Company assumes no liability for delay in installation of the equipment, or for interruption of service due to power failures, interruption of or unavailability of internet service, or equipmentand Company will not be required to supply service to Customer while interruption service due to any such cause shall continue

OVERVIEW

www.homeiq.ae is operated by HomeIQ Electromechanical Services LLC. Throughout the site, the terms “Company”, “we”, “us” and “our” refer to HomeIQ Electromechanical Services LLC. The Company offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least 18 years of age. Customer using the website who are minors/under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks. When making a payment for any of payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Products and services available through the website are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and  so that we can complete your transactions and contact you as needed.

SECTION 7 –THIRD-PARTY TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions or without a request from us you send suggestions, proposals or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal or local regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Company does not make any representations or warranties concerning any products (except as expressly set forth below), software, services, information or content contained in or accessing through the services, and we will not be responsible or liable for the accuracy, copyright compliance, legality of material contained in or accessed through the services. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. Products and services purchased or offered through the Services are provided “AS IS” and without any warranty of any kind from us or others, unless a separate written warranty is provided expressly and unambiguously for a specific product or service (and if such a warranty is provided, it will apply only to such specific product or service, and not to the services generally). The Services (and all products, software, services, information and content) are provided on an “AS-IS” basis, without warranties or any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that use of the foregoing will be uninterrupted or error-free.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

Unless otherwise stated by the Company in writing on this site, all sales made by the company are final, made without any guarantee, and there will be no refunds for any reason.

You acknowledge and agree that your use of the Services (including, without limitation, using the services to secure or otherwise control access to any real or personal property) is solely at your own risk, and that you accept responsibility for all losses, damages and expenses arising out of such use. The Company is not an insurer. You are responsible for maintaining insurance covering all loss, damage or expense, whether for property damage, personal injury (including death), economic losses or any other form of loss, damage or expense arising out of or from (i) these terms, or (ii) the Services.
SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless HomeIQ Electromechanical Services LLC and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In no event shall the Company or any of its shareholders, affiliates, directors, officers, subsidiaries, employees, or agents be liable to you or to any third party for any special, incidental, consequential, punitive or exemplary damages, including without limitation any damages for lost profits, arising (whether in contract, tort, strict liability or otherwise) out of or in connection with the services or the site (including without limitation its modification or termination), whether or not the company may have been advised that any such damages might or could occur and notwithstanding the failure of essential purpose of any remedy. In addition, in no event will the Company cumulative liability to you for direct damages of any kind or nature exceed One Hundred Dirhams (AED 100.00).

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates, being our country of domicile.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of United Arab Emirates.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

To the fullest extent permitted by applicable law, you and the Company agree that each party may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding, and that no arbitration or claim under these terms of use shall be joined to any other arbitration or claim, including any arbitration or claim involving any other current or former user of the services. In no event shall any claim, action or proceeding by you related in any way to the services (including your visit to or use of the services) be instituted more than three (3) years after the cause of action arose.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at
HomeIQ Electromechanical Services LLC
Opal Tower, Office 508
P.O Box 476 361
Tel : 04 881 9002
Dubai, UAE